US orders ship by e-packet, which is a US postal service product. US orders usually take between 7 and 14 days to arrive at their destination, but can take longer from time to time.
Worldwide orders ship by EMS. International orders most often take between 7 and 30 days to arrive at their destination, but sometimes take up to 45 days depending on where you are in the World. Occasionally, depending on various factors like customs, Worldwide orders can take in excess of 45 days to arrive.
We recommend that you keep an eye on your tracking.
Failed deliveries will stay at your local post office for a period of time before being returned to us. Please contact your local post office if your tracking shows a failed delivery.
Customs, damned Customs…
Our packages are nearly always beneath local taxation thresholds, but on very rare occasions deliveries are held by customs for various reasons.
This is out of our control and there is nothing that we can do to help you.
If it takes too long for customs to release your delivery, and if they haven’t contacted you, please give them a call.
Unfortunately the complexities of international shipping sometimes means that packages can either be stuck in one place for a long time or the tracking information cannot be updated electronically for a long time.
This means that we cannot always get an accurate picture of where the package is, or how much longer it will take to get to its destination. Tracking will sometimes show an item sitting in one place half a world away for two weeks and the next day it will mysteriously arrive.
If your delivery remains stalled for 15 days or more, please contact our support